Invoicing/
Rating
Performance
Reporting
Problem
Resolution
Order
Handling
Sales
Mediation/
Aggregation
Service
Quality
Management
Service
Provisioning
Service Inventory
& Config
Service
Planning/
Creation
Network
Monitoring
Network
Maintenance
& Restoration
Network
Element
Management
Network
Provisioning
Network
Planning/
Configuration
Customer Care Processes
Service/Product Development and Maintenance Processes
Network and Systems Management Processes
Fulfillment
Assurance
Billing
Physical Network and Information Technology
Customer
Common Security and Object Model
Cisco
Partners
Customer Interface Management Process
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