Enterprise Evolution

• Ebb and flow of technology

• Footprint redefinition

• Networks, applications

• Tighter coupling between apps running in service provider and enterprise

• Applications dealing with both voice and data in a unified way

Telecom

Mainframe

Call Center

Telecom

C/S

IP Messaging

(LAN PBX VC)

Web Application

Web Call Center

Telecom

C/S

Customer

Employee

Mainframe

Storage Area

Internet

Internet

ACD

Intranet

VRU

Intranet

Desktop

Desktop Comms

IS Applications

Data

SNA

TDM

IS Applications

Legend

PBX

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